Terms of Service

Welcome to GoHostBiz ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of all GoHostBiz websites, services, products, applications, and tools (collectively, the "Services").

By accessing, browsing, registering, or purchasing any Service from GoHostBiz, you ("User", "you", "your", "customer") acknowledge that you have read, understood, and agree to be fully and unconditionally bound by these Terms, including any additional policies, guidelines, and amendments referenced herein.

These Terms apply to all users, including visitors, registered users, paying customers, and any individual or entity accessing our Services. These Terms constitute a legally binding contract between you and GoHostBiz, enforceable under the Indian Contract Act, 1872 and applicable laws.

GoHostBiz reserves the exclusive right, at our sole discretion, to modify, amend, update, or replace these Terms at any time without prior notification. All changes become effective immediately upon posting to our website. It is your sole responsibility to periodically review these Terms for any changes. Your continued use of our Services after any modifications constitutes your binding acceptance of the revised Terms.

Term	Definition
GoHostBiz / Company / We / Us	GoHostBiz, its owners, employees, affiliates, contractors, agents, and authorized representatives operating from Lucknow, Uttar Pradesh, India.
User / You / Customer	Any individual, business entity, organization, or legal person who accesses, registers, purchases, or uses any GoHostBiz Service.
Services	All products, plans, features, and offerings provided by GoHostBiz including but not limited to web hosting, cloud hosting, VPS hosting, game hosting, student hosting, domain registration, reseller hosting, website development, SSL certificates, and any related support services.
Account	The registered user profile created on our platform containing your personal information, billing details, service subscriptions, and usage data.
Content	All data, files, text, images, videos, audio, software, code, scripts, databases, emails, and any other material stored, transmitted, or processed through our Services.
Server Resources	CPU processing power, RAM (memory), disk storage space, bandwidth/network transfer, I/O operations, inodes (file count), entry processes, and database connections allocated to your hosting account.
Working Days	Monday through Saturday, excluding public holidays observed in Uttar Pradesh, India.
Business Hours	9:00 AM to 9:00 PM Indian Standard Time (IST), Monday through Saturday. Emergency support is available 24/7 for critical server infrastructure issues.

GoHostBiz provides a comprehensive range of digital services including but not limited to:

• Shared Web Hosting: cPanel-based hosting on shared server environments with pre-configured software stacks including Apache/LiteSpeed, MySQL/MariaDB, PHP, and email services.
• Cloud Hosting: High-availability hosting on clustered cloud infrastructure with resource isolation and automatic failover capabilities.
• VPS Hosting: Virtual Private Servers with dedicated resource allocation, full root access, and customizable configurations running on KVM or OpenVZ virtualization.
• Reseller Hosting: WHM-based hosting allowing customers to create and manage multiple cPanel accounts under their own brand.
• Game Hosting: Specialized hosting plans for online gaming websites, including free premium source code as a bonus offering.
• Student Hosting: Entry-level, budget-friendly hosting plans designed for students and learning purposes.
• Domain Registration: Registration, transfer, and management of domain names through accredited registrars.
• Website Development: Custom website design, development, and deployment services.

While GoHostBiz strives to maintain optimal performance and high availability, we do not guarantee uninterrupted, error-free, or continuous service. Interruptions may occur due to:

• Scheduled maintenance, upgrades, or server migrations
• Emergency maintenance required for security patches or critical fixes
• Hardware failures, power outages, or data center incidents
• Network attacks (DDoS), security breaches, or force majeure events
• Third-party service failures (upstream providers, registrars, payment gateways)
• Software bugs, compatibility issues, or configuration errors

When creating an account or making a purchase, you must provide complete, accurate, current, and truthful information including but not limited to:

• Full Legal Name: Your complete first and last name as it appears on your government-issued identification. No aliases, pseudonyms, or abbreviated names.
• Valid Email Address: An active email address that you own and regularly monitor. This will be our primary means of official communication regarding your account, billing, and service notifications.
• Valid Phone Number: An active Indian mobile number capable of receiving calls, SMS, and WhatsApp messages for support and verification purposes.
• Complete Billing Address: Your full residential or business address including street, city, state, and PIN code as per your official records.
• Company Details (if applicable): If registering as a business entity, you must provide your company's legal name, GST registration number (if registered), and authorized representative details.

You are solely and fully responsible for:

• Maintaining the confidentiality and security of your account credentials (username, password, PIN)
• All activities, actions, and transactions that occur under your account, whether authorized by you or not
• Immediately notifying GoHostBiz of any unauthorized access, security breach, or suspected compromise of your account
• Ensuring that all individuals with access to your account comply with these Terms

Unless explicitly authorized in writing by GoHostBiz, each individual or legal entity is permitted to maintain only one account. Creating multiple accounts to circumvent restrictions, abuse promotional offers, evade suspension, or for any deceptive purpose is strictly prohibited and will result in all associated accounts being permanently terminated without refund.

GoHostBiz strictly prohibits the use of our Services for any illegal, harmful, or abusive purposes. The following activities and content categories are expressly forbidden on ALL hosting plans, without exception. This list is illustrative and not exhaustive:

• Piracy & Copyright Infringement: Hosting, distributing, or linking to pirated software, cracked applications, nulled scripts, warez, copyrighted movies, music, books, games, or any intellectual property without explicit authorization from the rights holder.
• Phishing & Fraud: Creating fake websites that impersonate banks, financial institutions, eCommerce platforms (Amazon, Flipkart, etc.), payment gateways, social media platforms, or any legitimate service with intent to steal credentials, financial information, or personal data.
• Identity Theft: Using our services to collect, store, or distribute stolen personal information, identity documents, or financial data.
• Child Exploitation Material: Hosting, distributing, or accessing any content related to child sexual abuse or exploitation — this results in immediate termination and mandatory reporting to law enforcement.
• Terrorism-Related Content: Any content promoting, glorifying, or facilitating terrorist activities, extremist ideologies, or recruitment for illegal organizations.

• Email Spam: Sending unsolicited bulk emails (UBE), commercial emails without consent, or any form of email spam through our servers.
• SMS Spam: Using our infrastructure for bulk SMS campaigns to recipients who have not explicitly opted in.
• Comment Spam: Automated posting of promotional comments on blogs, forums, or social media.
• Purchased Email Lists: Sending emails to purchased, scraped, or harvested email lists — all recipient lists must be organically built with verified opt-in consent.

• Malware Distribution: Hosting or distributing viruses, trojans, ransomware, spyware, adware, keyloggers, botnets, or any malicious software.
• Hacking Tools: Storing or distributing tools designed for unauthorized system access, password cracking, vulnerability exploitation, or network intrusion.
• DDoS Attacks: Launching, coordinating, or facilitating Denial of Service attacks against any target, whether from our servers or using our infrastructure as a command-and-control center.
• Port Scanning: Conducting unauthorized port scans, vulnerability assessments, or penetration testing against external systems.
• Cryptocurrency Mining: Mining cryptocurrencies (Bitcoin, Ethereum, Monero, etc.) using server resources is strictly prohibited on shared, cloud, and reseller plans. Dedicated mining is only permitted on specially approved dedicated servers.

• Proxy/VPN Services: Running proxy servers, VPN services, TOR exit nodes, or anonymity networks without explicit written authorization.
• File Hosting/Sharing: Operating file hosting services, mirror sites, download portals, cloud storage platforms, or file lockers.
• Streaming Services: Hosting video streaming, audio streaming, live broadcasting, or media servers on shared/reseller plans. Streaming requires a VPS or dedicated server plan.
• Torrent/P2P: Running torrent trackers, BitTorrent clients, or peer-to-peer file sharing applications.
• IRC Servers: Operating Internet Relay Chat servers, bots, or bouncers.
• Cron Job Abuse: Running cron jobs at intervals less than 15 minutes or cron jobs that consume excessive server resources.

• Freenom Domains: Using .tk, .ml, .ga, .cf, .gq, or any Freenom-provided free domains on any GoHostBiz hosting plan. Such domains are associated with high rates of abuse and spam. Accounts using these domains will be immediately suspended without refund.
• Black Hat SEO: Hosting doorway pages, link farms, scraper sites, spam blogs, or participating in any search engine manipulation schemes.
• Domain Parking: Parking domains for monetization without active, legitimate websites.

• Adult Content: Pornography, sexually explicit material, adult services, escort services, or any content of an overtly sexual nature.
• Hate Speech: Content promoting discrimination, hatred, or violence against individuals or groups based on race, religion, ethnicity, gender, sexual orientation, disability, or any protected characteristic.
• Violence & Gore: Graphic depictions of violence, gore, or content glorifying harm against humans or animals.
• Illegal Substances: Content promoting, selling, or facilitating the sale of illegal drugs, controlled substances, or drug paraphernalia.
• Weapons: Content promoting or facilitating the illegal sale or distribution of weapons, firearms, or explosives.

You retain full ownership of all content you create and upload to our servers. GoHostBiz does not claim any ownership rights over your content. However, by using our Services, you grant GoHostBiz a limited, non-exclusive license to host, store, transmit, and display your content solely as necessary to provide our Services to you.

GoHostBiz employs a professional, experienced, and dedicated support team committed to providing high-quality technical assistance. We believe in mutual respect between our team and our customers. All interactions with GoHostBiz staff — whether via support ticket, WhatsApp, phone call, email, live chat, or any other communication channel — must maintain professional and respectful standards.

1. First Offense: Written warning via email. The abusive message will be documented in your account records.
2. Second Offense: 48-hour account suspension. Support access restricted to ticket-only communication.
3. Third Offense: Permanent account termination. All services irrevocably terminated. No refund provided. Account holder blacklisted from all future GoHostBiz services.
4. Extreme Cases: Immediate permanent termination without warning if the abuse involves threats of violence, severe harassment, or criminal behavior. Legal action may be initiated.

GoHostBiz acknowledges that certain website categories — including online betting, gambling, casino games, colour prediction, fantasy sports, rummy, poker, and similar real-money gaming platforms — operate in a legally complex environment in India. While we do not categorically ban such websites, they are subject to special provisions and stricter enforcement due to the elevated risk of legal complaints, regulatory action, and abuse reports.

1. Complaint Receipt: Upon receiving any legal complaint, abuse report, regulatory notice, or law enforcement communication regarding your betting/gambling website, GoHostBiz will immediately notify you via email and/or WhatsApp.
2. Resolution Window: You will be given exactly 24 hours from the time of notification to resolve the complaint. Resolution may include:
   • Providing valid legal documentation proving your compliance with applicable laws
   • Demonstrating valid licenses, registrations, or regulatory approvals
   • Removing the specific content that triggered the complaint
   • Taking other corrective action acceptable to GoHostBiz and the complainant
3. Failure to Resolve: If the complaint is not satisfactorily resolved within 24 hours, your hosting account will be immediately suspended. Extended non-resolution (48+ hours) will result in permanent termination.

When you purchase a Game Hosting plan or any plan that includes source code, your payment covers:

• Server space (disk storage on our infrastructure)
• Bandwidth and data transfer allowance
• CPU and RAM resource allocation
• Database hosting and management
• Email services associated with your domain
• cPanel/DirectAdmin control panel access
• 24/7 technical support for server-related issues
• SSL certificate (if included in plan)

The source code is an additional free inclusion, not a purchased product.

By accepting the free source code, you explicitly acknowledge and agree to ALL of the following:

Our technical support team does not provide assistance for:

• Setting up, installing, or configuring the source code on your server
• Debugging, troubleshooting, or fixing errors in the source code
• Customizing, modifying, or enhancing the source code
• Integrating the source code with third-party services, APIs, or payment gateways
• Optimizing the source code for performance or security
• Explaining how the code works or teaching you to use it

The following refund request reasons related to source code will be IMMEDIATELY and CATEGORICALLY REJECTED:

GoHostBiz provides backup services as a convenience feature, not as a guaranteed service. While we maintain backup systems, you bear the ultimate responsibility for maintaining independent backups of all your data, websites, databases, emails, and content.

Service Type	Backup Frequency	Retention Period	After Account Expiry
Shared Web Hosting	Daily automated backups	7 days (rotating)	Backup retained for 7 days post-expiry. Must renew service first before requesting backup restoration.
Cloud Hosting	Daily automated backups with redundancy	14 days (rotating)	Backup retained for 14 days post-expiry. Must clear all outstanding dues before backup access.
Reseller Hosting	Weekly automated backups	1 month	Backup retained for 1 month after expiry. Late reactivation fee applicable. After 1 month, data permanently deleted — no recovery possible.
VPS Hosting	Self-managed (no automatic backups)	N/A	You are fully responsible for configuring and managing your own backups. GoHostBiz bears no responsibility for VPS data loss.
Game Hosting	Weekly automated backups	7 days	Same as Shared Hosting policy.
Student Hosting	No automated backups	N/A	No backup service provided. You must maintain your own backups.

GoHostBiz offers various billing cycles including monthly, quarterly, semi-annual, annual, biennial, and triennial terms. By selecting a billing cycle, you commit to paying for the entire term. All fees are clearly displayed before checkout. Invoices are generated automatically and sent to your registered email address.

Unless you explicitly disable auto-renewal or submit a cancellation request at least 7 days before your service expiry date, your services will automatically renew at the end of each billing period. The renewal will be charged to your default payment method at the then-current renewal price (which may differ from your initial purchase price due to promotional discounts expiring).

1. Grace Period: After your service expires, a grace period of 3-7 days (depending on service type) may be provided during which your data is retained but your website may be suspended or display a "Service Expired" page.
2. Suspension: After the grace period, your service will be fully suspended. Your website, emails, and databases will become inaccessible.
3. Reactivation: Services can only be reactivated upon full payment of all outstanding dues. Payment promises or partial payments will not result in reactivation.
4. Late Fees: A late reactivation fee may be charged for services reactivated after extended suspension.
5. Permanent Termination: Services not renewed within the backup retention period (see Section 10) will be permanently terminated and all data irrevocably deleted.

Downgrading from a yearly hosting plan to a monthly plan at the time of expiry is not permitted. If your yearly plan expires and you wish to continue service, the minimum renewal term is 3 months. Plan changes are at GoHostBiz's discretion and may incur migration or setup fees.

All prices displayed may be subject to applicable Goods and Services Tax (GST) as per Indian tax regulations. GST paid on services is non-refundable under any circumstances, including if a refund is issued for the base service amount. If you are a registered business entity requiring GST invoices, you must provide your valid GSTIN at the time of purchase.

GoHostBiz reserves the right to suspend or terminate any service or account at our sole discretion, with or without notice, for any of the following reasons:

• Violation of any provision of these Terms of Service
• Non-payment of fees within the specified timeframe
• Receipt of credible abuse complaints, legal notices, or law enforcement requests
• Excessive consumption of server resources that degrades service for other customers
• Fraudulent account information or payment fraud
• Abusive behavior towards GoHostBiz staff
• Any activity that poses a risk to our infrastructure, reputation, or legal standing

To the maximum extent permitted by applicable law, GoHostBiz, its owners, employees, agents, affiliates, and contractors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

• Loss of profits, revenue, business, or anticipated savings
• Loss of data, content, or website functionality
• Loss of goodwill or reputation
• Cost of procurement of substitute services
• Any damages arising from service interruptions, downtime, or data loss
• Any damages arising from third-party actions, hacking, or security breaches
• Any damages arising from your reliance on our Services

You agree to fully indemnify, defend, and hold harmless GoHostBiz, its owners, directors, employees, agents, affiliates, and contractors from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our Services
• Your violation of these Terms of Service
• Your violation of any applicable law, regulation, or third-party right
• Your content, including any claims of intellectual property infringement, defamation, or privacy violations
• Any disputes between you and your own customers, users, or visitors
• Any claims arising from your prohibited activities as defined in Section 5

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh, India. You expressly consent to the personal jurisdiction and venue of these courts.

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiations. The aggrieved party shall provide written notice to the other party describing the nature of the dispute and the desired resolution. Both parties shall have 30 days from receipt of such notice to resolve the dispute through negotiation. If resolution is not achieved within this period, either party may proceed with formal legal action.