Terms of Service & Refund Policy

1. Acceptance of Terms

By accessing or using any services provided by GoHostBiz ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, you may not access or use our services.

2. Service Description

GoHostBiz provides web hosting, domain registration, and related services. We reserve the right to modify or discontinue any service at any time without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the service.

3. Prohibited Content and Activities

The following activities are strictly prohibited:

• Hosting or distributing illegal content, including pirated software, hacking tools, or copyrighted material without authorization
• Spamming, phishing, or any form of unsolicited bulk communications
• Hosting phishing pages or fraudulent websites
• Distributing malware, viruses, or other harmful code
• Engaging in activities that violate local, state, national, or international laws
• Using Freenom domains for any purpose (these domains are strictly prohibited)

Violation of these terms may result in immediate account suspension without refund.

4. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other security breaches.

Accounts created with fake information will be suspended without notice and are not eligible for refunds.

5. Resource Usage

While we offer "unlimited" resources on some plans, this is subject to fair usage policies. Accounts that consume excessive resources may be required to upgrade to a higher-tier plan or may have their resource usage limited to ensure server stability for all customers.

6. Backup Policy

While we perform regular backups, you are ultimately responsible for maintaining your own backups of all content. Our backup systems are provided as a courtesy and we cannot guarantee the availability of specific backups.

Backup retention periods:

• Shared/WordPress/Cloud Hosting: 7 days
• Reseller Hosting: 1 month after expiration

Accounts exceeding 3GB storage should maintain their own backups as our system may not reliably backup large accounts.

7. Payment and Billing

All services are billed in advance on a recurring basis. It is your responsibility to ensure payment information is current and to cancel services you no longer wish to use.

Late payments may result in service suspension. Reactivation after suspension requires full payment of outstanding balances plus any applicable late fees.

8. Refund Policy

8.1 General Refund Policy

We offer a 7-day money-back guarantee for shared hosting and VPS plans. If you are dissatisfied with our services for any reason, you may request a full refund within 7 days of your initial purchase.

8.2 Eligibility for Refund

To be eligible for a refund:

• Request must be made within 7 days of service activation
• Account must be in good standing with no policy violations
• Refund must be requested through our official support channels

8.3 Non-Refundable Circumstances

The following situations are explicitly not eligible for refunds:

• "I didn't like the hosting service" or "I found better hosting elsewhere" - Our 7-day trial period is provided for you to evaluate our services
• "I purchased by mistake" - Customers are responsible for verifying their purchases before completing transactions
• Accounts that have violated our Terms of Service or Acceptable Use Policy
• Accounts created with false or misleading information
• Services that have been suspended or terminated due to policy violations

8.4 Non-Refundable Services

The following services are not eligible for refunds under any circumstances: