Refund Policy

GoHostBiz is committed to providing reliable, high-quality hosting services. We understand that occasionally circumstances may arise where a refund is warranted. This Refund Policy document outlines the complete terms, conditions, eligibility criteria, and procedures governing refunds for all GoHostBiz services.

This policy is an integral part of our Terms of Service. By purchasing any GoHostBiz service, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy in its entirety.

GoHostBiz offers a 7-day money-back guarantee on eligible hosting plans — but this guarantee is conditional, not unconditional. A refund will only be approved when the following three conditions are ALL met:

1. Genuine Hosting Infrastructure Issue: There is a verifiable, demonstrable problem with our server infrastructure, network, or core hosting services that is GoHostBiz's responsibility — not a problem with your website code, third-party scripts, domain configuration, or personal setup.
2. Unresolvable by Our Team: You have reported the issue to our technical support team via a proper support ticket, and our team has attempted to resolve it but has been unable to do so within 72 hours of your report.
3. Within 7-Day Window: The refund request is initiated within 7 calendar days from the date of initial service activation. Refund requests after this period will not be entertained under any circumstances.

The following table provides a comprehensive, service-by-service breakdown of refund eligibility. This is the definitive reference for whether your specific service qualifies for a refund:

Service Category	Specific Plan/Product	Refund Eligible?	Conditions & Notes
Web Hosting (cPanel Shared)	Starter Plan	Eligible	7 days · Only if hosting issue is reported, attempted to be resolved by our team, and remains unresolvable
	Business Plan	Eligible	7 days · Same conditions as above
	Premium Plan	Eligible	7 days · Same conditions as above
	Any Monthly Web Hosting	Eligible	7 days · Service price refund only (excludes GST & payment gateway fees)
Cloud Hosting	Cloud Starter	Eligible	7 days · Only if hosting infrastructure issue is verified and unresolvable
	Cloud Business	Eligible	7 days · Same conditions as above
	Cloud Enterprise	Eligible	7 days · Same conditions as above
VPS Hosting	VPS 1 / VPS 2 / VPS 3	Non-Refundable	ALL VPS plans are strictly non-refundable. No exceptions.
	VPS 4 / VPS 5	Non-Refundable	VPS resources are provisioned specifically for you and cannot be reallocated
	Managed VPS	Non-Refundable	Management service fees are non-refundable
	VPS Addons (cPanel, etc.)	Non-Refundable	Software licenses are non-refundable once activated
Game Hosting	Game Hosting Basic	Conditional	Refund ONLY if source code was NOT delivered at all. Not refundable for code functionality issues.
	Game Hosting Premium	Conditional	Same condition as above
	Game Hosting Ultimate	Conditional	Same condition as above
Student Hosting	Student Plan (All Durations)	Non-Refundable	Entry-level, highly discounted plans — non-refundable under any circumstances
	Student Pro Plan	Non-Refundable	Same as above
Reseller Hosting	Reseller R0 / R1 (Entry)	Non-Refundable	Entry-level reseller plans — non-refundable
	Reseller R2 / R3 (Mid)	Eligible	Within 7 days of activation · Must not have created sub-accounts with customers
	Reseller R4 / R5 (High)	Eligible	Within 7 days of activation · Same condition as above
	Reseller with active sub-accounts	Non-Refundable	Cannot refund reseller plans with active end-customer accounts
Domains	.com / .in / .org / .net	Non-Refundable	Domain registrations are permanent and cannot be reversed
	.co.in / .biz / .info	Non-Refundable	Same as above
	Domain Renewal	Non-Refundable	Renewal fees are non-refundable
	Domain Transfer	Non-Refundable	Transfer fees are non-refundable once initiated
Website Development	Before Work Commencement	Eligible	Full refund if no work has been started or delivered
	After Work Commencement	Non-Refundable	Once design, development, or any deliverable has been provided
Addon Services	SSL Certificates	Non-Refundable	SSL certificates cannot be un-issued
	Dedicated IP Addresses	Non-Refundable	IP allocation fees are non-refundable

The following scenarios represent valid, qualifying reasons for a full refund. In each case, documentation and proof are required. Verbal claims without evidence will not be accepted.

Your website experiences downtime exceeding our 99.9% uptime Service Level Agreement (SLA). You must provide:

• Screenshots from independent uptime monitoring services (UptimeRobot, Pingdom, HetrixTools, etc.) showing downtime timestamps
• Downtime logs spanning a continuous period (not intermittent, brief outages)
• Proof that the downtime was due to server infrastructure failure, not your own configuration, code, or third-party service
• Evidence that you reported the downtime to our support team and it remained unresolved for 72+ hours

Your hosting service is completely inaccessible (not intermittent slowdowns) and our technical team cannot resolve the issue after 72 hours of investigation. Acceptable proof includes:

• Error logs showing consistent failures over the 72-hour period
• Support ticket history demonstrating our team's acknowledgment of the unresolved issue
• Screenshots of error messages (500 Internal Server Error, 503 Service Unavailable, etc.) with visible timestamps

A fundamental feature that was explicitly advertised and promised as part of your plan is completely missing and cannot be provided by our team. This includes:

• Promised control panel access (cPanel/DirectAdmin) not provided
• Advertised resource allocation (disk space, bandwidth) significantly less than what was purchased
• Promised software/technology stack (specific PHP version, database type) not available and cannot be installed
• Advertised free SSL certificate not provisionable

This does NOT include minor variations, deprecated features, or features that require specific configurations on your end.

For Game Hosting plans only: GoHostBiz completely failed to deliver or send the promised free source code to you. This is the ONLY source-code-related refund scenario. Proof required:

• Evidence that you requested the source code via proper communication channel (WhatsApp/ticket)
• Evidence that more than 48 hours passed without receiving any code files
• Confirmation from our team acknowledging non-delivery

You were charged twice for the same service due to a payment gateway error or accidental double payment. In this case:

• Only the extra/duplicate amount is refunded, not the entire payment
• You must provide transaction IDs for both payments
• Refund processed immediately upon verification — no 72-hour resolution period required

The following are reasons that customers frequently cite when requesting refunds. NONE of these qualify for a refund under any circumstances. Please read this section carefully before purchasing to avoid misunderstandings.

• "I don't like the hosting service" / "I'm not satisfied"
  Personal satisfaction is subjective. The 7-day period exists for you to evaluate our service quality. If no technical hosting issue exists, personal preference is not grounds for a refund.
• "I found better/cheaper hosting elsewhere"
  Comparison shopping after purchase does not constitute a valid refund reason. Our pricing is clearly displayed before checkout.
• "I purchased by mistake / accidentally"
  Our checkout process includes multiple confirmation steps. You are responsible for verifying your purchase before completing payment. Accidental purchases are not refundable unless it resulted in a duplicate payment (see Section 4.5).
• "I don't know how to use cPanel / hosting / FTP"
  Lack of technical knowledge is not GoHostBiz's responsibility. We provide 24/7 support to guide you through basic operations. We also offer paid professional services if you need hands-on assistance.
• "My website / WordPress / script is not loading"
  Website loading issues are almost always configuration-related, not hosting infrastructure failures. Contact support to diagnose and resolve these issues. If the server itself is functioning correctly, this is not a refund-qualifying issue.
• "My website source code is not working"
  Source code functionality is not GoHostBiz's responsibility. You paid for hosting server resources, not software development. Source code is a free bonus — see Section 8 for details.
• "I don't need hosting anymore" / "My project was cancelled"
  Change of circumstances, project cancellation, or no longer needing the service is not a valid refund reason.
• After account has been suspended for policy violations
  Accounts suspended or terminated for violating our Terms of Service (Section 5: Prohibited Activities) are permanently ineligible for refunds.
• Account created with fake/false information
  Accounts with fraudulent registration information are permanently ineligible for refunds and will be terminated.
• After self-cancellation without contacting support
  If you cancel your service through the client panel without first submitting a support ticket and allowing resolution time, you forfeit all refund eligibility. See Section 9.
• After 7 days from service activation
  The 7-day window is absolute and non-negotiable. No refund requests will be entertained after this period under any circumstances.
• "The server is slow" without evidence
  Subjective claims of slowness without objective performance data (TTFB measurements, load time comparisons, resource usage logs) do not qualify. Contact support for performance optimization.
• "Email delivery issues"
  Email delivery problems are often caused by DNS configuration (SPF, DKIM, DMARC), blacklisting due to spam from your account, or recipient server policies. These are not hosting infrastructure failures.
• "My website got hacked"
  Website security is primarily your responsibility — keeping software updated, using strong passwords, and maintaining security practices. Being hacked does not qualify for a refund unless you can prove the breach originated from our server infrastructure.

In certain borderline situations where the refund request does not fully meet the criteria for a complete refund, but is also not entirely without merit, GoHostBiz may — at its sole and absolute discretion — offer a 50% partial refund on the base service price only.

Game Hosting plans are unique because they include free premium source code (game scripts, casino scripts, betting platforms, etc.) as a bonus inclusion. These plans have specialized refund rules that differ from standard hosting plans.

A refund for a Game Hosting plan will ONLY be approved in one specific scenario:

The following Game Hosting refund reasons will be immediately rejected:

All domain registrations, renewals, and transfers are strictly non-refundable under any circumstances. This applies to all domain extensions (.com, .in, .org, .net, .co.in, .biz, .info, and all others).

• Registry Costs: When you register a domain, GoHostBiz pays the domain registry (Verisign for .com, NIXI for .in, etc.) a non-refundable registration fee. This cost cannot be recovered by us.
• Permanent Registration: Domain registration is a permanent entry in the global DNS registry. Once registered, it cannot be "unregistered" or reversed. The domain exists for the full registration period.
• Industry Standard: No domain registrar in the world offers refunds on domain registrations. This is a universal policy across the domain industry.
• Ownership Transfer: While you cannot get a refund, you retain full ownership of the domain for its registration period. You can transfer it to another registrar or point it to any hosting provider.

If you request a refund before any work has commenced on your website development project, a full refund of the service amount will be provided. "Work commencement" is defined as:

• Delivery of initial design mockups or wireframes
• Commencement of coding/development work
• Delivery of any draft, prototype, or work-in-progress files
• Registration of domain or procurement of hosting specifically for the project
• Any communication confirming work has begun

Once development work has commenced, refunds are not available for any reason, including:

• Dissatisfaction with design direction (revisions are provided as per agreed scope)
• Change of business plan or project cancellation
• Finding a cheaper developer elsewhere
• Disagreements over project timeline (timeline is agreed upon before commencement)

To maintain fairness and ensure proper documentation, all refund requests must follow this mandatory process. Deviation from this process will result in automatic rejection of the refund request.

Stage	Timeline	Description
Ticket Submission	Day 0	You submit the initial support ticket describing the issue
Technical Investigation	Day 0–3 (72 hours)	Our team investigates and attempts to resolve the issue
Refund Request Escalation	Day 3	You formally escalate the ticket to a refund request
Management Review	Day 3–5 (24-48 hours)	Management reviews case history and makes a decision
Refund Decision Communicated	Day 5	You receive formal notification of approval or denial
Refund Processing	Day 5–12 (5-7 working days)	Approved refunds processed to original payment method
Refund Appears in Account	Day 7–15	Depending on bank/payment provider processing times

Even when a refund is approved, certain components of your payment are never refundable and will be deducted from the refund amount:

Component	Refundable?	Notes
Base Service Price	Yes (full or partial)	The net price of the hosting service excluding taxes and fees
GST / CGST / SGST / IGST	Never Refunded	Tax amounts once deposited with the government cannot be reclaimed by GoHostBiz. Taxes are non-refundable even if the base service is refunded.
Payment Gateway Charges	Never Refunded	Razorpay, PayU, Instamojo and other gateways charge a processing fee (2-3%) that is not refunded to merchants. This fee is deducted from your refund.
Domain Registration Fee	Never Refunded	If your plan included a "free domain," the domain's actual registration cost (₹799-₹1,099 depending on extension) will be deducted from any refund.
SSL Certificate Cost	Never Refunded	If an SSL certificate was issued for your domain, its cost is deducted
Setup / Migration Fees	Never Refunded	One-time setup or website migration fees are non-refundable
Source Code License Fees	Never Refunded	If GoHostBiz paid for a source code license on your behalf, this cost is deducted

If your refund request is denied and you believe the decision is incorrect, you may request an internal review within 48 hours of receiving the denial. To request a review:

1. Reply to the same support ticket thread
2. Clearly state that you are requesting an internal review of the refund decision
3. Provide any additional evidence or arguments that were not considered in the original decision
4. Do NOT open a new ticket — this will be merged and may delay the review

A senior manager (different from the original decision-maker) will review your case and provide a final decision within 48 hours. This internal review decision is final and binding.